Return Policy

 

Pier Gear’s Return Policy

Updated and Effective:  February 1, 2025

Our Commitment to Your Satisfaction!

At Pier Gear, we stand behind the quality of our products and want to ensure your complete satisfaction with your purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a straightforward and customer-friendly return policy.

Return Period

• You have 15 days from the date of delivery to initiate the return.

Condition of Returns

•         Items must be in their original condition, unused, and in a condition which can be resold.

How to Initiate a Return

• ·       Call us or email us to tell us you need to make a return.
• ·       With almost no questions asked, we will email you a return shipping label.
• ·       Take your return to the US Post Office (not UPS).

 

Refund Process

• ·      Once we receive and inspect your return, we will process your refund within 5-7 business days.
• ·      The refund will be credited to the original payment method used for the purchase.

Exchanges

• ·       If you need a different color, we recommend returning the item for a refund and placing a new order to ensure availability.

Damaged or Defective Items

• ·       If you receive a damaged or defective item, please contact us immediately. The phone is the best way to reach us, and we’ll do everything we can to make it right.

Questions?

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to call us or email us.

            402.884.0091                       office@piergear.com

We appreciate your business and are committed to making your shopping experience with Pier Gear as pleasant as possible.  Thank you.